I’ve seen so many instances in the past week of people who are supposedly in business to provide some level of service and/or expertise that couldn’t be more inept if they tried. It has almost been at a level where I honestly believe they must be exerting extra effort to be that bad. I’ve seen it in general contractors, trades people, IT providers, restaurant employees, customer service representatives (a title that has become almost laughable), utility providers, and yes Realtors. And all of those have only been in the past week. If I had to go back a month or a year, I may have to start paying my web-hosting provider for extra bandwidth. Is it that difficult to display a minimum level of competence? Is there such an abundant, bottomless pit of customers at your disposal that you literally can’t move about your day without wondering when all of these pesky customers could just get out of your way so you can get some work done? It certainly seems that way.
When did a return phone call, text or email become too much trouble? As technology has made information available at light-speed, it has apparently done so at the expense of common courtesy and the elusive skill of communicating with others. I think that’s what bothers me the most.
Here’s what I think all consumers should be able to expect:
1. Response to communications (email, text, voicemail) in a timely manner. Uh, like within 24 hours.
2. Know what you’re talking about, or have the courage to tell me you don’t.
3. Do what you’ve said you will do, at the price for which you’ve said you will do it.
4. At least TRY to have some sort of minimal level of common courtesy, which includes being truthful.
Too much to ask? Apparently so! As consumers, we don’t always have the ability to take our dollars elsewhere (i.e. governmental functions, utility companies, etc.), but when we do, we need to exercise that ability. I’m tired of incompetent people reaping monetary rewards. It’s like giving your dog a Scooby Snack every time it poops in the living room.
End of rant. We now return to our regularly scheduled programming.